Contact Tech Support
1-925-494-3062
Hours of Operation
6:00a – 6:00p PT
Frequently Asked Questions
FAQ for Real4K Extenders and Adapters
IR Cable Information
Firmware Updates for BJK-0, R4K-0, -03A Extenders
Fast Executable Updater
Critical Update 3.3.0 Executable Update Package (10/19/20)
Please Contact Tech Support if you experience alternating red/purple LED status on the TX
Legacy GUI Bootloader Updater (all integrators should be able to use the above method, but this is being kept just in case)
GUI Bootloader Updater & Manual
3.3.0 GUI Bootloader Hex Files (10/19/20)
Please contact tech support for earlier firmware versions
Firmware Updates for BPK-XT, R4K-XT, -03B Extenders
Source End: Critical Update TX uC v2.0.0 + FPGA v1.2.11 (12/3/20)
Please Contact Tech Support if you experience alternating red/purple LED status on the TX
Display End: None
End User License Agreement
Inneos End User License Agreement (EULA)