Support

Contact Tech Support

1-925-494-3062

 

Hours of Operation

6:00a – 6:00p PT

 

Frequently Asked Questions

FAQ for Real4K Extenders and Adapters

 

IR Cable Information

R4K-IRB Setup Guide

R4K-IRB Information

 

Firmware Updates for BJK-0, R4K-0, -03A Extenders

Fast Executable Updater

Executable Updater Manual

Critical Update 3.3.0 Executable Update Package (10/19/20)

Please Contact Tech Support if you experience alternating red/purple LED status on the TX

 

Legacy GUI Bootloader Updater (all integrators should be able to use the above method, but this is being kept just in case)

GUI Bootloader Updater & Manual

3.3.0 GUI Bootloader Hex Files (10/19/20)

 

Please contact tech support for earlier firmware versions

 

Firmware Updates for BPK-XT, R4K-XT, -03B Extenders

Source End: Critical Update TX uC v2.0.0 + FPGA v1.2.11 (12/3/20)

Please Contact Tech Support if you experience alternating red/purple LED status on the TX

 

Display End: None

 

End User License Agreement

Inneos End User License Agreement (EULA)